this week will be an interesting study in service. today i was in new orleans and got a chance to see life without services. we made a few customer calls yesterday and helped build a house through habitat for humanity. man, talk about no services. there was electricity but no running water in the new houses. we had to cart buckets of water to clean brushed and paint rollers. toilets were porta potties. very primitive.
the airport is open but just getting back to normal. next week should be the turning point with the saints home opener.
at the other extreme is my meetings in Orlando. when i got to the airport i was met by 9 people to help me get on a bus. one was singing and humming, all were smiling, and the bus driver told jokes to the kids on the bus. the bus had movies for the short trip to the hotels.
it will be an interesting trip. my main focus will be on how well i am served and how i can translatee it to our customers.
to be continued…